Email has become the primary ways of data transmission and buyer relationship management. As an outcome, many companies are freelancing their non-voice call heart needs, including Email assistance services. We offer Email assistance services for technical along with non-technical products and companies.
How can offshore business email support services help You?
- Having your customer’s email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.
- Offshoring business email support services enables you to balance load between peak and off-peak periods.
- As a result, it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.
- Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.
Efficient email support services from NIMBUS TeK
- Real-time email answering services
- Prompt and Personalized email responses to every customer on a 24/7 basis
- Benefit from satisfied customers & repeat business
We believe in total transparency, and allow our customers to make informed business decisions. Calculate your call center staffing and budget before taking the plunge!
How will this setup work?
- A knowledge base of frequently asked questions and answers will be created in collaboration with our customer’s needs and requirements.
- The knowledge base is continually updated and improved, based on our agents’ interactions with customers.
- Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client’s processes, products and services.
- When an email is received, it is scanned and routed to the appropriate agent. Our well-trained, highly competent agents provide clear, consistent and complete answers to increase customer satisfaction and reduce follow-ups.
- The use of a database that holds standard responses to frequently asked questions ensures that the agents have access to quick and standardized responses. The online knowledge base can also be used to provide immediate, personalized responses to customer queries.
What services can I expect from NIMBUS TeK’S offshore business email support services?
We have successfully and competently handled business email support services for several global giants and our experience ranges from handling simple as well as complex issues.
Our business email support services are comprehensive and include-
- Customer care
- Technical support
- Order fulfillment
- Verification
- Complete query resolution
- Resolving escalated cases
- E-mail and voice blasting services
We also support Service Level Agreements (SLAs) based on client requirements, thereby providing answers via email within the time window agreed upon by both parties.
Industries That We Serve
- Retail
- Software / IT / ITES
- Broadcasting
- Food
- Online Printing
- Healthcare
- Real Estate