Having an effective as well as fast inbound customer support or maybe customer care is real as essential since having a good products or services. In deficiency, anyone possibility sacrificing from your own important buyers for an opposition.
In the event that of late you might have been recently unable to meet the arduous demands regarding customer care in-house, have you considered freelancing inbound customer care to be able to NIMBUS TeK?
We’re a well-established as well as a most respected freelancing corporation, that’s dealt with inbound customer care operations regarding several worldwide companies, across an array of domain names over time. Our high-tech facilities, profile regarding qualified phone core authorities as well as entry to most up-to-date telecommunication software assists people present fast as well as useful phone core assistance as well as mobile phone responding to services 24×7 which has been tailor-made on your customers.
NIMBUS TeK – Inbound Call Center Services
We have expertise in a wide range of inbound call center services, such as:
- Charge back handling services
- Consumer Response
- Customer Services
- Dealer Locaters and Referral Services
- Direct Mail /TV Response
- Directory inquiry services
- Email Management Services
- Event scheduling services
- Help Desk Solutions
- Inbound Sales
- Insurance claims processing services
- IVR Services
- Job dispatch services
- Medical Answering Services
- Online customer support services
- Order entry services
- Payment collection services
- Product recall management & Technical Information
- Real-time inventory status services
- Rebate processing services
- Registration of event participants & prospects
- Sales Lead Qualification and Closure
- Scheduling sales demos services
- Subscription services
- Technical Support
- Ticketing sales subscription services
- Toll-Free Response / Toll-Free Services
- Virtual Receptionist Services
- Warranty registration services
- Website Response
Why Choose us Over Other Service Providers?
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Professional Call Center Agents:
Our inbound call center agents have the required experience, skills, knowledge and technical know-how to handle any type of inbound customer support service and technical support.
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Advanced Capabilities:
We have advanced reporting and market testing abilities that provide you the needed edge in the domain. Our improved market coverage, quick responses to market conditions, expertise in account management and remote call monitoring features set us above other customer support vendors.
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Rich Experience:
At NIMBUS TeK, we have gained vast experience of over 14 years in addressing diverse inbound customer support needs of companies across various business verticals that helps us successfully handle almost all possible on-call scenarios.
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24/7 Support:
We can provide your company with 24/7 inbound call center services throughout the year, so you can always be sure that your customers’ calls will be answered—even on weekends and holidays.
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High-Quality Services:
We follow a stringent quality assurance (QA) process to ensure unmatched quality in our operations.
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Assured Customer Satisfaction:
With our specially trained inbound support agents managing your customer relationships and answering queries on the very first ring, you can be sure of complete customer satisfaction, increased customer loyalty and better customer retention.
Why offshore Inbound Customer Support?
Recent research has shown that a large percentage of customers prefer live telephone answering services over answering machines with pre-recorded messages, as they are cold, inaccurate and impersonal. When your customers have their calls quickly answered by a live representative, they will definitely continue to use your product or service and remain loyal to your brand.
Maintaining such a well-organized inbound call center in any part of the world requires huge administrative setup and a great deal of time, effort and money, therefore most companies prefer call center outsourcing to Bangladesh. Other than that, by outsourcing a non-core business functions, like inbound customer support, your company can expect to:
- Drastically reduce operational and infrastructural costs
- Achieve higher service quality with dedicated and experienced resources
- Benefit from an increase in customer satisfaction
- Maximize revenue and productivity by quickly resolving customer queries
- Easily expand your network and leverage on state-of-the-art infrastructure and technology of your vendor
NIMBUS TeK – Your Ideal Partner for Inbound Call Center Solutions
NIMBUS TeK understands that satisfied customers form the core of any great business. Our inbound call center services help you reach out to your customers 24X7, and professionally handle their queries and resolve any issues quickly.
If you have any queries regarding inbound technical support process in India or Bangladesh and want to know how to start an inbound call center in India or Bangladesh, feel free to talk to our call center experts anytime. We are committed to working as your partners to help you realize your business goals. We believe in total transparency, and allow our customers to make informed business decisions. Outsource now and Join our 90 + happy customers!